If you are going to find a job in Charleston property management, you will need to have a specific skillset in addition to relevant experience. Your customer service skills need to be on-point and top-notch if you are going to be one of the best property managers in Charleston. You should also be prepared to speak to these customer service skills in a job interview; and if you do not have these skills, but you are trying to rent houses, you should hire a professional instead.
Top customer service skills for property managers
- Active Listening- You must be an active listener if you are going to be effective in Charleston property management. You need to listen and understand your tenant’s concerns, comments, and needs to be able to respond in a while that is beneficial for everyone.
- Responsive- Tenants become long term residents when their needs and concerns are being tended to and their property manager is responsive. Even when solutions cannot be provided at once, when a tenant makes a maintenance request or has a complaint, you should do your best to acknowledge receipt of the communication as soon as possible.
- Accommodating- Whenever possible a great Charleston property management company will be accommodating to their tenants and try to offer solutions. While it is important to follow the rules outlined in the lease, providing bill payment solutions, preventive maintenance, and keeping things convenient for renters with online tenant portals, are great ways to increase tenant satisfaction.
When you can master these three customer service skills, you will make a fantastic addition to a Charleston property management team. When you own rental properties, it is important to ensure that the property manager you hire to help you make the most of your investment owns these skills and more. A professional property management company often has all the solutions you are looking for when it comes to a high-quality team with the best skill set and vendor partnerships.
If you are interest in working with one of the top property rental companies in Charleston, give Scott Properties a call at 843-790-4929.