Providing great customer service is what will take property management in Charleston to the next level and help retain tenants longer. There is a lot of advice out there for property managers about how to provide the best service for tenants; however, one thing that is often missed is a tenant welcome letter. These letters should always be friendly, but also set expectations and provide vital information about the community and where to find other information.
If you’re in property management in Charleston, make sure these items are included in your tenant welcome letters:
- Start the letter off positive, friendly, and welcoming.
- Reinforce guidelines in the lease that keep the property safe such as policies regarding pets, smoking, renter’s insurance, utilities, smoke detectors, and pest control.
- Information about the community such as school districts, non-emergency lines for the police and fire departments, closet hospital, grocery stores, and gas stations, special events in the community, and other amenities.
- How to make maintenance requests
- How to pay rent
- How to set up an online tenant account if applicable
- A change of address form for the post office
- What maintenance requests constitutes an emergency
- What to do and who to contact in case of an emergency
Companies offering property management in Charleston, and individual property managers need to have great relationships with tenants in order to increase resident retention. The longer you can keep great tenants happy and, in their homes, the better it is for creating a consistent cash flow for owners. Adding a personal touch such as a tenant welcome letter is a great way to keep channels of communication open and let tenants know you are glad to have them renting from you. Some property management companies choose to offer their tenants welcome gifts such as plants or a fruit basket to welcome them into their new home as well.
If you need a property manager, call Scott Properties at Scott Properties of Charleston at 843-779-6527.